The general keyword requirements for creating Monitoring profile are:
- Main Keywords
- Conditional Keywords
Main Keywords: This is the main keyword, which defines the context of your monitoring dashboard.
Conditional Keywords: This is the required list of keywords, which will be used to filter the relevant conversation.
Keywords need to be separated using commas and phrases needs to be in quotation marks. User can also enable EXACT MATCH to make sure that the conversation is tracked only when the keywords match exactly.
E.g. Fish, Fishing, Fished