Introduction to Listening Console

This is the section where you set-up your keywords for social media monitoring. It is the main section of Simplify360, which can be used by the marketing team and CRM team. 

Listening Console allows you to:

  1. Track social media conversations based on keywords and channels.
  2. Visualize the conversations into interactive graphs and charts.
  3. View Messages and group them into different categories automatically.
  4. Employ advanced CRM features to manage your customer service.
  5. Download reports and data. 
  6. Discover Influencers and detractors.
  7. Create Widgets to collect information of visitors on your website.
  8. Benchmark your brand against your competitors.
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