This is the section where you set-up your keywords for social media monitoring. It is the main section of Simplify360, which can be used by the marketing team and CRM team.
Listening Console allows you to:
- Track social media conversations based on keywords and channels.
- Visualize the conversations into interactive graphs and charts.
- View Messages and group them into different categories automatically.
- Employ advanced CRM features to manage your customer service.
- Download reports and data.
- Discover Influencers and detractors.
- Create Widgets to collect information of visitors on your website.
- Benchmark your brand against your competitors.